Luxury Caribbean, Barbados Holidays, Hotels, Apartments & Villas

BOOKING CONDITIONS

Cancellation:
Should you or any member of your party be forced to cancel your holiday, we must be notified in writing, by the person who made the booking and who is therefore responsible for the payment of the cancellation charges. Cancellation charges are calculated from the date we received the written notice of cancellation.

(Amount of cancellation charge shown as a % of total holiday cost)
More than 56 days Deposit
31-55 days 50%
15-30 days 70%
8-14 days 90%
1-7 days 100%

Please note: in some circumstances, 100% cancellation will apply from time of booking, and this will explained to you at time of booking and will also be stated on your confirmation invoice.

Legal jurisdiction:
The Laws of England shall apply in all respects and the Courts of England shall have sole jurisdiction.

Group Holidays:
Some of our holidays are based on minimum number of participants and in the unlikely event that these numbers are not reached we reserve the right to cancel the tour and refund all payments made. Prices are subject to increase if the group size is reduced.

Balance:
You must pay the balance 8 weeks prior to departure or by the due date shown on the confirmation invoice. Please note that for some telephone bookings full payment may be required IMMEDIATELY i.e. before you receive invoice / confirmation. If this applies you will be advised when the booking is made. It is very important that you pay balances when due because failure to do so will lead to the cancellation of your holiday and still leave you liable to the cancellation charges. Queries must be notified to the Accounts Department immediately on 0870 709 3000.

Passports, visa and health requirements.
Passport and visa: We can only advise of the requirements for British and Irish passport holders. For British and Irish passports endorsed in any way and all other passport holders, requirements should be checked with the relevant Embassy. You should ensure that you have a valid ten-year passport and, as many countries require expiry dates on passports to be a considerable length of time after the return from holiday, we would recommend that your passport is valid for 6 months after return to the UK. From 5 October 1998 the Home Office requires that children under 16 will be required to travel on their own passports.

In most cases where we inform that visas are required, clients are responsible for obtaining these themselves. The cost, method of obtaining a visa, and time necessary for application, vary considerably between countries and are subject to change. We would therefore advise you to contact the relevant Embassy at the earliest opportunity for the most up to date information..

Health:
Recommended inoculations for travel may change at any time and you should consult your doctor on current recommendations before your departure. Health requirements for your holiday destinations are outlined in the Department of Health leaflet entitled ‘The Traveller’s Guide to Health’, which is available by calling 0800 555 777. It is your responsibility to ensure that you obtain all recommended inoculations, take all recommended medication and follow all medical advice in relation to your trip.

Special requests and medial problems:
If you have any special requests, please advise us at time of booking. Although we will endeavour to pass any such requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. If you have any medical problem or disability, which may affect your booked arrangements, you must advise us in writing at the time of booking giving full details. If we feel unable to properly accommodate your particular needs, we must reserve the right to decline / cancel your booking.

Behaviour:
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Proper payment for any such damage or loss must be made at the time direct to the accommodation owner or manager or other supplier. If you fail to do so, you must indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have consideration for other people. If in our opinion or in the opinion of any person in authority you are behaving in such a way as to cause or to be likely to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your arrangements without notice (including any return transport arrangements). These will immediately cease and we will not be responsible for meeting any costs or expenses you may incur as a result, making any refund or paying compensation.

Force Majeure:
We accept no responsibility for and shall not be liable in respect of any loss or damage or alterations, delays or changes arising from unusual and unforeseeable circumstances beyond our control, such as war or threat of war, riot, civil strife, industrial dispute including air traffic control disputes, terrorist activity, natural and nuclear disaster, fire or adverse weather conditions, technical problems with transport, closure or congestion of airports or ports, cancellations of schedules by scheduled airlines. You can check the current position on any country by telephoning the Foreign and Commonwealth Office’s Travel Advice Unit on 020 7238 4503/4504 or visiting their website on http://www.fco.gov.uk.

Reconfirming return / onward flights:
It is your responsibility to ensure you follow ALL RECONFIRMATION INSTRUCTIONS which will be shown EITHER on the FRONT of our invoice or on your travel documents. Whitehall Leisure Ltd., will not be liable for any additional costs due to your failure to reconfirm flights.

Ticket Despatch and Travel Documents.
Tickets will be dispatched 7 days before departure, however, in the case of late payment and/or late bookings, tickets may be handed to you at the airport on departure. Please ensure that you check the flight timings on your tickets carefully. The correct timings, using the 24 hour clock system, may have been adjusted since booking with us or since you received your invoice.

Airline Ticket Refunds:
Tickets returned will be presented to the airline for assessment. As soon as we receive a refund from the issuing airline, we will forward it to you less any cancellation or administration charge. Please note that refunds for part-used/returned halves of tickets are always less than the pro-rata rate and may have no refund value whatsoever. Refunds usually take 8 - 12 weeks but in isolated cases may take longer. Refunds will be processed via the original method of payment, except for cash transactions where refunds will be provided by cheque.
Tickets returned more than one year from date of issue are considered as expired by the airline and generally have no refund value.

If tickets are lost or stolen, certain airlines will not reissue duplicates. New tickets may then have to be purchased locally, at the local fare. Even if replacement tickets are purchased, certain airlines will not issue refunds for lost / stolen tickets. A delay of up to 18 months is possible before we receive authority from the airline to make any refund.

Whitehall Leisure Ltd applies a further £25 per ticket administration fee over and above cancellation charges in such cases.
Please ensure that any tickets returned to Whitehall Leisure Ltd., are sent by registered post.

Taxes:
Whitehall Leisure Ltd will advise you of all mandatory pre-paid taxes. Most countries also charge departure taxes that may only be paid locally. It is therefore recommended that clients retain sufficient local currency to meet such charges. Please note that taxes are subject to exchange rate fluctuations.

Insurance:
Travel insurance is compulsory. If you do not wish to take out our insurance, we need to know with whom you will be covered.
Whitehall Leisure Ltd have made arrangements with Atlas Travel Insurance to cater to your needs. Please ask our Sales Consultants for further details of our competitive insurance rates.

Complaints:
If you have a problems during your holiday, please inform the relevant airline, hotel, local agent or other suppliers immediately so that they can endeavour to put things right. If they cannot resolve the problems, you must contact Whitehall Leisure Ltd UK office so that we are given an opportunity to help. Whitehall Leisure Ltd will not hold themselves responsible for the non-performance of an itinerary through causes beyond their control or when they are not notified of a problem at the point when remedial action can be taken. In the unlikely event that a complaint cannot be resolved at the time, you should write to us within 90 days of returning home, giving your original booking reference number and all other relevant information. If you fail to take any of these steps this will hinder our ability to put any problem right and/or investigate it fully and any right you may have to receive compensation will be reduced or completely invalidated.

Disputes arising out of, or in connection with this contract, which cannot be amicably settled, may (if you so wish) be referred to arbitration under a special scheme, which though devised by arrangement with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitration. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The scheme does not apply to claims for an amount greater than £1,500 per person. There is also a limit of £7,500 per booking form. Neither does it apply to claims, which are solely, or mainly in respect of physical injury or illness or the consequences of such injury or illness. Details of the scheme will be supplied on request from the Association of British Travel Agents, 68 – 71 Newman Street, London. W1P 4AH.